Identa provides this channel for consumer, creator, brand, privacy and service-related grievances.
Grievance Officer
Name: Sudhanshu Singh
Designation: Director
Company: ALLTIQUE TECHNOLOGIES PRIVATE LIMITED
Email: admin@identa.agency
For a complaint, include your name, registered email, relevant transaction, campaign or account reference, the issue, supporting information and the resolution sought. Do not include passwords, card PINs, CVVs or other unnecessary sensitive credentials.
Response process
We aim to acknowledge consumer grievances within 48 hours and work toward resolution within one month, subject to the nature of the matter, information required and applicable law.
Creator and influencer complaints
Creators may raise concerns about campaign scope changes, non-payment, content-use disputes, harassment, fraudulent briefs or other platform-related issues. Where Identa is responsible for resolving a platform dispute, we will review relevant evidence and apply the agreed campaign terms and applicable law.
Brand complaints
Brands may report materially deficient deliverables, fraud, fake engagement, impersonation, unlawful content or material breaches. We may request evidence and restrict accounts or content where reasonably necessary.
Privacy complaints
Privacy and personal-data concerns may be sent to the same address with the subject “Privacy Grievance”.
External consumer assistance
Consumers may also use the National Consumer Helpline and other statutory mechanisms available under Indian law.